hades Platform Account Terms
When you create an account on hades, you agree to the terms that govern your use of our platform. We set out these terms to clarify what we do, what we expect from you, and how disputes are resolved. Our terms apply to all users accessing hades from supported jurisdictions where our services are legally available.
We operate hades as a live-dealer casino and sportsbook platform. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). We process withdrawals through the same methods. Our platform covers football (Liga 1, Piala AFF, Premier League, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
These terms explain account opening, deposit and withdrawal rules, bonus conditions, dispute resolution, and our jurisdiction notice. By using hades, you accept these terms in full.
Account opening and eligibility on hades
To open an account on hades, you must meet the minimum age requirement set by your jurisdiction's law. In most cases, this is 18 years old. You provide your full name, date of birth, email address, phone number, and government-issued ID number during registration. We verify this information as part of our Know Your Customer (KYC) compliance process. Accounts created with false or incomplete information are subject to immediate closure and fund forfeiture.
We reserve the right to refuse account opening or close an existing account if we determine that you do not meet eligibility requirements, if you breach our terms, or if we suspect fraudulent activity. We do not provide reasons for account closure beyond what is required by law. If your account is closed, any remaining balance may be returned to your original deposit method or forfeited in accordance with our policy.
Deposits and withdrawals on hades
We accept deposits through eight payment methods. DANA, e-wallet, mobile banking, local payment, and online payment are e-wallets that settle instantly. e-wallet is a unified QR standard that typically settles within 24 hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) settle within one to three business days depending on inter-bank processing. We do not charge fees for deposits or withdrawals—what you request is what you receive, minus any charges imposed by your payment provider.
Your first withdrawal requires account verification. We collect your ID, proof of address, and payment-method confirmation. Verification typically takes 24–48 hours. Once verified, subsequent withdrawals bypass re-verification and settle within their stated window. Withdrawal requests are processed subject to standard verification windows and payment-processor availability. We do not guarantee withdrawal settlement within any specific timeframe, though we make reasonable efforts to process requests promptly.
Bonus terms and conditions
We occasionally offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms, which we display at the time of offer. Bonuses may carry wagering requirements, game restrictions, or expiration dates. We reserve the right to modify, suspend, or cancel any bonus at any time. Bonuses are not withdrawable as cash; they are credited to your account as bonus balance and may only be used for wagering. Once bonus balance is exhausted or expires, it is forfeited. We do not provide bonus refunds or extensions.
- Bonus eligibility
- Bonuses are available only to users in supported jurisdictions who meet our account eligibility requirements.
- Wagering requirement
- If a bonus carries a wagering requirement, you must wager the bonus amount (or a multiple thereof) before withdrawing any winnings derived from the bonus.
- Bonus expiration
- Bonuses expire on the date specified in the offer. Expired bonuses are forfeited automatically.
- Bonus abuse
- We reserve the right to forfeit bonuses and close accounts if we detect bonus abuse, collusion, or fraudulent activity.
Our hades dispute resolution and jurisdiction policy
If you have a dispute with hades—regarding a settlement, a withdrawal delay, account closure, or any other matter—contact our support team via in-app chat or email. We will investigate your complaint and respond within 14 business days. Our response will explain our position and any remedies we can offer. If you remain unsatisfied, you may escalate your complaint to our legal team by marking your message "ESCALATION REQUEST."
We are not liable for losses arising from your use of hades, including losses from incorrect predictions, game outcomes, technical glitches, or payment-processor delays. We are not liable for indirect, incidental, or consequential damages. Our total liability to you is limited to the amount you have deposited into your hades account. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.
Jurisdiction and applicable law
Our services on hades are available only in jurisdictions where online gaming and live-dealer play are permitted by local law. We do not operate in regions where such activities are prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to restrict or block access from unsupported jurisdictions at any time. Accounts opened in violation of local law may be closed, and funds may be forfeited.
These terms are governed by the laws of the jurisdiction in which hades is registered and operated. Any dispute arising from these terms or your use of hades shall be resolved through our internal dispute-resolution process first. If internal resolution fails, disputes may be escalated to arbitration or court proceedings in accordance with applicable law. By using hades, you consent to this dispute-resolution framework and agree to waive any right to jury trial or class-action proceedings.
Account security and user responsibility
You are responsible for maintaining the confidentiality of your hades login credentials. We recommend enabling two-factor authentication on your account for added security. If you suspect unauthorized access to your account, contact our support team immediately. We will investigate and take appropriate action, but we are not liable for losses resulting from unauthorized access if you failed to protect your credentials or enable available security features.
You agree not to use hades for illegal purposes, money laundering, fraud, or any activity that violates applicable law. We monitor accounts for suspicious activity and reserve the right to freeze or close accounts suspected of illegal use. We comply with all legal requests from law-enforcement agencies and regulatory authorities. By using hades, you consent to our monitoring and reporting obligations.
We reserve the right to modify these terms at any time. Changes take effect immediately upon posting to our website. Your continued use of hades after changes are posted constitutes acceptance of the modified terms. If you do not accept modified terms, you must close your account and cease using hades.
These terms, together with our Privacy Policy and any bonus terms, constitute the entire agreement between you and hades regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
Service availability
hades operates as an online gaming and sportsbook platform available only in jurisdictions where such services are permitted by local law. We do not advertise or offer our services in regions where online gaming, live-dealer play, or sports betting are prohibited by statute. Service availability is determined by geographic IP detection combined with user-provided information during account creation. Users who attempt to access hades from unsupported jurisdictions may be blocked at the technical level, or their accounts may be closed with funds forfeited if non-compliance is discovered after signup. We comply with all legal takedown notices and regulatory requests from authorities in supported and unsupported jurisdictions. We do not provide an exhaustive list of supported or unsupported regions; instead, we enforce restrictions automatically during the signup and payment process. Users bear sole responsibility for verifying that hades is available and legal in their location before creating an account or depositing funds. By using hades, you acknowledge that you have verified service availability in your jurisdiction and that you assume all legal risk associated with your use of the platform.
Account eligibility
To create an account on hades, you must meet the minimum age requirement established by the laws of your jurisdiction—typically 18 years old, though some jurisdictions impose higher thresholds. During account registration, you provide your full name, date of birth, email address, phone number, and government-issued ID number. We verify this information against official records as part of our Know Your Customer (KYC) compliance process before processing your first withdrawal. Accounts created with false or incomplete information are subject to immediate suspension and permanent closure. Minors who create accounts do so at their own risk of account termination and fund forfeiture. We do not knowingly permit underage users to access hades. Parents and guardians are advised to monitor family members' internet activity and payment methods. By creating an account on hades, you certify that you meet all age and legal eligibility requirements of your jurisdiction and that all information you provide is truthful and accurate.
Local-law responsibility
Users are solely responsible for ensuring that their access to and use of hades complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not warrant that our services are lawful in your location. The legal status of online gaming, live-dealer play, and sports betting varies significantly across countries and regions. Some jurisdictions prohibit all forms of online wagering; others permit it under specific conditions or licenses; still others impose taxes or reporting requirements. It is your legal obligation to research and understand your local legal landscape before creating an account or depositing funds on hades. We are not responsible for any legal penalties, fines, or other consequences you may incur as a result of using hades in violation of your jurisdiction's laws. By using hades, you acknowledge that you have assumed full responsibility for verifying compliance with your local laws and that you accept all legal risk associated with your use of the platform.
Data and privacy scope
During account creation, gameplay, and withdrawal processing, hades collects personal and financial data including your name, date of birth, address, phone number, email, device identifiers, IP address, and payment information. We use this data to verify your identity (KYC), comply with anti-money-laundering (AML) regulations, process deposits and withdrawals, and prevent fraud. Your payment information (card numbers, bank account details, e-wallet credentials) is never stored on our servers; we transmit it directly to payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) who handle transactions securely. We store other personal data on encrypted servers with restricted access. For a complete explanation of our data practices, including retention, deletion, and your privacy rights, see our Privacy PolicyWe do not sell personal data to third parties for marketing; we share it only with payment processors and regulators as required by law. If you have questions about your data or request deletion, contact our support team via in-app chat or email.
Contact for legal inquiries
If you have legal, compliance, or regulatory questions about hades, our support and legal teams are available to assist. You may contact us through the following channels: (1) In-app live chat—available during business hours (09:00–18:00 UTC+7, Monday through Friday); (2) Support email—responses typically arrive within 24–48 business hours; (3) Legal inquiry form (if available on our website). Our support staff speak English and Indonesian and can escalate your inquiry to our legal team if needed. Response times may extend during holidays, tournament weeks (Piala AFF, Liga 1 finals), or for complex legal matters. For urgent compliance inquiries, mark your message "LEGAL INQUIRY" to prioritize it. We do not guarantee resolution within any specific timeframe, and we reserve the right to decline inquiries outside our operational scope. All communications with our legal team are treated as confidential and are not shared with third parties except as required by law or court order.