hadesPrivacy Policy
This page describes what we collect when you use hades and how we keep that data protected. We operate our platform across multiple regions, and our privacy practices comply with applicable data-protection laws in supported jurisdictions. Our commitment is to be transparent about data collection and to give you control over your personal information.
When you create an account on hades, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play our live-dealer tables, sportsbook, or slot games, we collect data. We use this data to verify your identity, process payments, prevent fraud, and comply with anti-money-laundering regulations. We never sell your data to third parties for marketing.
This policy explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. It applies to all users accessing hades from supported jurisdictions.
What data we collect on hades
We collect data in several categories. Account data includes your full name, date of birth, email address, phone number, and government-issued ID number. Payment data includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet). We do not store your card numbers or bank account numbers on our servers—payment processors handle this securely. Technical data includes your device type, operating system, browser, IP address, and mobile network information. Gameplay data includes every wager you place, every outcome you receive, and your account balance at each timestamp.
We collect this data when you sign up, deposit funds, withdraw winnings, play games, contact our support team, or use our mobile app. Some data is collected automatically through cookies and tracking pixels. Other data you provide directly during registration or in account settings.
How we use your data on hades
We use your data for specific purposes. Account data is used to verify your identity (Know Your Customer, or KYC) before your first withdrawal. Payment data is transmitted directly to payment processors to complete deposits and withdrawals. Technical data helps us optimize our mobile app performance and detect unusual access patterns that might indicate fraud. Gameplay data is used to calculate payouts, settle bets, and maintain accurate account statements.
We also use your data to comply with anti-money-laundering (AML) regulations, respond to legal requests from law-enforcement agencies, and investigate account abuse or fraud. We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with third parties except payment processors, compliance partners, and regulators as required by law.
- KYC verification
- We verify your government ID and address before processing withdrawals. This is required by law in all jurisdictions where hades operates.
- Fraud detection
- We monitor accounts for suspicious activity such as multiple failed login attempts, unusual geographic access, or rapid account creation and deletion patterns.
- Payment processing
- We transmit your payment information to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment to complete transactions. These processors handle your data according to their own privacy policies.
- Regulatory compliance
- We report suspicious activity to authorities and respond to legal requests for account information. We do this to comply with anti-money-laundering and counter-terrorism regulations.
Our data protection and your privacy rights on hades
Data storage and security
We store your data on encrypted servers with restricted access. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Our servers are located in secure facilities with redundancy and backup systems to prevent data loss. We employ automated systems to detect and block unauthorized access attempts. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
However, we acknowledge that no security system is perfect. We cannot guarantee absolute protection against all threats. If we discover a data breach, we will notify affected users as required by law and take steps to limit damage.
Data retention on hades
We retain your account data as long as your hades account is active. If you close your account, we retain account data for seven years to comply with anti-money-laundering regulations and respond to potential legal requests. After seven years, we delete or anonymize your data. Gameplay data (wagers, outcomes, payouts) is retained for the same period. Payment processor data (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transaction records) is retained according to those processors' data-retention policies, which may extend beyond our retention window.
Your rights regarding your data
You have the right to access your personal data on hades. You can download your account statement and gameplay history from your account settings. You have the right to correct inaccurate data—you can update your email, phone number, or address in account settings. You have the right to request deletion of your data, subject to legal and business requirements. For deletion requests, contact our support team.
You have the right to know what data we hold about you. You can request a data export at any time. We will provide your data in a portable, machine-readable format within 30 days. You have the right to object to certain uses of your data, such as marketing. We do not use your data for marketing without your explicit consent. You have the right to lodge a complaint with a data-protection authority in your jurisdiction if you believe we have violated your privacy rights.
Cookies and tracking
Our hades app and website use cookies to remember your login session and preferences. These are necessary cookies required for the platform to function. We also use analytics cookies to understand how users interact with hades. These help us optimize performance and identify technical issues. You can disable non-essential cookies in your browser settings, but this may affect your experience on hades.
We do not use cookies to track you across other websites. We do not allow third-party ad networks to track your behavior on hades. Your privacy on our platform is separate from your browsing on other sites.
International data transfers
Our servers may be located outside your home country. By using hades, you consent to your data being processed and stored internationally. We ensure that international data transfers comply with applicable data-protection laws. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may also transfer your payment data internationally as part of their settlement and compliance processes.
Contact and data subject rights
If you have questions about our privacy practices, wish to exercise your data rights, or want to request a data export or deletion, contact our support team via in-app chat or email. We will respond within 30 days. For privacy complaints or if you believe we have violated your rights, you can lodge a complaint with the data-protection authority in your jurisdiction. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang may contact their local privacy regulator for assistance.
We at hades are committed to protecting your privacy and operating transparently about data collection. This policy reflects our current practices and will be updated if our data handling changes. Significant updates will be communicated to users. Your continued use of hades after updates indicates acceptance of the updated policy.
Service availability
We at hades offer our online gaming and sportsbook services only in jurisdictions where such activities are permitted by local law. We do not operate in territories where online gaming, live-dealer play, or sports betting are prohibited or restricted by statute. Our service availability is determined through geographic IP detection combined with information users provide during account registration. We employ automated systems to block access from unsupported jurisdictions, and we close accounts if we discover they were created in violation of local law. We do not provide an exhaustive published list of supported or unsupported jurisdictions; instead, we enforce restrictions dynamically during the signup and payment processes. Regulatory environments change frequently, and we reserve the right to restrict or terminate service in any jurisdiction with or without notice. Users who access hades from prohibited jurisdictions do so entirely at their own legal risk. We bear no responsibility for any legal consequences users may face as a result of accessing hades from unsupported regions. By using hades, you acknowledge that you have verified service availability in your jurisdiction and that you accept all legal risk associated with your access and use of our platform.
Account eligibility
We require all users of hades to meet the minimum age requirement set by the laws of their jurisdiction—typically 18 years old, though some jurisdictions impose higher thresholds. During account creation, you provide your full legal name, date of birth, email address, phone number, and government-issued ID number. We verify this information as part of our Know Your Customer (KYC) process, cross-checking against public records and payment-processor databases to confirm accuracy and prevent fraud. Accounts created with false, incomplete, or fraudulent information are subject to immediate closure and permanent suspension. Minors who create accounts on hades do so at their own risk of account termination and fund forfeiture. We do not knowingly permit underage users to access our platform. Parents and guardians are encouraged to monitor family members' internet activity and payment methods to prevent unauthorized account creation. By creating an account on hades, you certify that you meet all age and legal eligibility requirements of your jurisdiction and that all information you provide is truthful and accurate.
Local-law responsibility
Users of hades are solely and entirely responsible for verifying that their access to and use of our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice regarding the legality of online gaming, live-dealer play, or sports betting in any user's location. The legal status of these activities varies significantly across countries and regions worldwide. Some territories prohibit all forms of online wagering; others permit licensed operators only; still others impose specific taxes, reporting requirements, or restrictions on types of games. It is your legal obligation to research and understand your local legal landscape before creating an account or depositing funds on hades. We are not responsible for any legal penalties, fines, criminal charges, or other legal consequences you may incur as a result of using hades in violation of your jurisdiction's laws. By using hades, you acknowledge that you have assumed full responsibility for verifying compliance with your local laws and that you accept all legal risk associated with your access and use of our platform.
Data and privacy scope
We at hades collect personal and financial data during account registration, verification, gameplay, and withdrawal processing. This data includes your name, date of birth, address, phone number, email, device identifiers, IP address, and payment information. We use this data to verify your identity (Know Your Customer), comply with anti-money-laundering regulations, process deposits and withdrawals, and prevent fraud. Your payment information (card numbers, bank account details, e-wallet credentials) is never stored on our hades servers; we transmit it directly to payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) who handle transactions securely according to their own protocols and data-protection practices. We store other personal data on encrypted servers with restricted access. For complete details on how we collect, use, retain, and protect your data, including your rights to access and deletion, see this Privacy Policy in full. We do not sell personal data to third parties for marketing purposes. We share data only with payment processors, compliance partners, and regulatory authorities as required by law. Data in transit is encrypted using TLS 1.2 or higher. If you have questions about your personal data or wish to request access, correction, or deletion, contact our support team via in-app chat or email.
Contact for legal inquiries
If you have legal, compliance, regulatory, or privacy-related questions about hades, our support and legal teams are available to assist. You may contact us through the following channels: (1) In-app live chat—available during business hours (09:00–18:00 UTC+7, Monday through Friday); (2) Support email—responses typically arrive within 24–48 business hours; (3) Legal inquiry form (if available on our website). Our support staff are fluent in English and Indonesian and can escalate your inquiry to our legal team if needed. Response times may extend during holidays (Idul Adha, Idul Fitri, Imlek, Nyepi), peak tournament weeks (Piala AFF, Liga 1 finals), or for complex legal matters requiring detailed investigation and escalation. For urgent legal or compliance inquiries, include "LEGAL INQUIRY" in your message to prioritize it. We make reasonable efforts to respond to all inquiries within the stated timeframes, but we do not guarantee resolution within any specific period. All communications with our legal and compliance teams are treated as confidential and are not shared with third parties except as required by law or court order.