hadesFrequently Asked Questions

No. Each person may hold only one active account on hades. If we discover that you have created multiple accounts, we will close all but one and may forfeit funds in any suspended accounts. This policy helps us prevent fraud, money laundering, and bonus abuse. If you have accidentally created a second account, contact our support team immediately so we can consolidate or close it. Our system detects multi-account behaviour using device identifiers, IP addresses, payment methods, and identity documents. Accounts created in violation of this policy are subject to closure without warning.

We require a government-issued photo ID and proof of address for account verification on hades. Acceptable ID documents include a national passport, national ID card, or driver's licence. For proof of address, we accept a recent utility bill (electricity, water, gas), bank statement, or government letter dated within the past three months. Your name, date of birth, and address on these documents must match the information you provide during registration. Uploads are encrypted and stored securely. Verification typically completes within 24 hours. If documents are unclear or do not match, our team requests resubmission. Some users may need additional verification during withdrawal requests, particularly for large amounts.

If a deposit does not complete, funds are returned to your payment method within 24–48 hours (for bank transfers) or immediately (for e-wallets like DANA, e-wallet, mobile banking, local payment). Check your payment method's transaction history to confirm the reversal. If funds do not reappear, contact your bank or e-wallet provider first, then reach out to our support team with your transaction ID. For withdrawals that fail, funds return to your hades account within 24 hours, and you can retry using a different payment method or account. Withdrawals may be delayed if KYC verification is pending or if our anti-fraud system flags the request for review. In such cases, we notify you via email. Response times may extend during peak periods (Liga 1 finals, Idul Fitri, Nyepi) or if additional verification is needed.

Yes. hades supports direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and choose your bank from the list. You will see the hades account number and amount to transfer. Complete the transfer using your bank's mobile app or ATM. Deposits from these banks typically appear in your hades account within 1–4 hours on business days (Monday–Friday, 09:00–17:00 UTC+7). Transfers made outside business hours or on weekends may take until the next business day. We also accept e-wallet deposits via online payment, e-wallet, mobile banking, local payment, and online payment, which are usually instant. If a bank transfer does not appear after 24 hours, contact your bank to verify it sent successfully, then reach out to our support team with your proof of transfer.

Our support team responds to queries during business hours (09:00–18:00 UTC+7, Monday–Friday) within 2–4 hours. Queries submitted outside business hours or on weekends are answered the next business day. Response times may extend during peak periods (Piala AFF tournament weeks, Idul Adha, Imlek) or if your issue requires investigation. For urgent payment or security issues, mark your message "URGENT" to prioritize it. Our support team is fluent in English and Indonesian and can escalate your query to specialists if needed. In-app chat during business hours often gets faster responses than email. For complaints about payment processors (e-wallet, mobile banking, local payment, online payment), you may also escalate directly to the payment provider.

hades offers four main categories: (1) Live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger streamed 24/7 from HD studios with multiple camera angles; (2) Slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others; (3) Sports betting — football (Liga 1, Piala AFF, Piala Indonesia, Premier League, Champions League), MotoGP, badminton, and other events with game information; (4) Esports — Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. All games are accessible on desktop and mobile (iOS, Android). Mobile apps support adaptive-bitrate streaming, so you get HD on WiFi, SD on 4G, and low-bitrate on metered connections. New games and markets are added regularly.

Bonus offers on hades vary by promotion and may include welcome bonuses for new accounts, daily or weekly offers, or tournament-specific promotions. Terms typically require a minimum deposit, a playthrough or rollover requirement (play a certain multiple of the bonus amount), and restrictions on which games the bonus applies to. Bonuses may have an expiry date (e.g., valid for 7 days after credit). Some bonuses exclude certain games or cap maximum winnings. Always read the full terms before accepting a bonus — they are displayed at the time of offer. If you have questions about specific bonus terms, contact our support team. Bonus balances are separate from your cash balance and must be used according to the stated terms. Unused bonuses expire at the end of the promotion period.

On hades, you can adjust account settings via the "Settings" menu in your account dashboard. Options include changing your email, phone number, password, and notification preferences. You can also download your account history and gaming statements. If you wish to pause activity temporarily, you may request account suspension through our support team. Suspended accounts cannot log in, deposit, or withdraw, but your balance remains intact. Suspension requests take effect within 24 hours. To reactivate a suspended account, contact support and verify your identity. We do not offer built-in tools for setting deposit or play limits within the hades platform — instead, you can use tools provided by your payment method (e-wallet, mobile banking, local payment, online payment) or your device (parental controls, app restrictions). For broader account management or concerns about your gambling activity, consult our support team or review resources related to your local jurisdiction.

Yes. hades uses industry-standard encryption (TLS 1.2 or higher) for all data in transit and encrypts stored data at rest. Your payment information (card numbers, bank details, e-wallet credentials) is never stored on our servers — it is transmitted directly to payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) under their security protocols. We employ automated fraud detection and manual review to identify suspicious activity. We recommend enabling two-factor authentication (2FA) on your account for extra protection. Never share your username, password, or 2FA codes with anyone, including our support staff. We will never ask for your password via email or chat. If you suspect your account has been compromised, change your password immediately and contact our support team.

No. hades operates only in jurisdictions where online gaming, live-dealer play, and sports betting are permitted by local law. We determine eligibility based on geographic IP detection and information you provide during registration. If we detect that you are accessing hades from a prohibited jurisdiction, we block your access or close your account. We do not publish an exhaustive list of supported or unsupported countries — instead, we enforce restrictions automatically. Users are responsible for verifying that access to hades is legal in their own jurisdiction before creating an account. Our services are available only where applicable law permits. If you are unsure whether hades is available in your location, consult your local gambling regulations or contact our support team. Accessing hades from a prohibited jurisdiction may violate local law, and we bear no responsibility for any legal consequences you may face.