hadesBrand & Platform Overview

Service availability

We at hades offer our services only in jurisdictions where online gaming, live-dealer gaming, and sports betting are permitted by local law. We do not operate in territories where such activities are prohibited or restricted by statute. Service availability varies across countries and regions, and we determine eligibility based on geographic IP detection combined with information users provide during account registration. Users bear sole responsibility for verifying that access to hades is legal in their location before creating an account or depositing funds. We employ automated access controls to block users from unsupported jurisdictions; if such users are discovered after signup, we close their accounts and may forfeit funds in accordance with our terms of service. We do not provide an exhaustive published list of supported or unsupported jurisdictions—instead, we enforce restrictions automatically during the signup and payment process. Regulatory changes may occur at any time, and we reserve the right to restrict or terminate service in any jurisdiction with or without notice. Users who access hades from prohibited jurisdictions do so entirely at their own legal risk, and we bear no responsibility for any legal consequences they may face.

Account eligibility

To create an account on hades and access our live-dealer, sportsbook, and slot services, you must meet the minimum age requirement set by the laws of your jurisdiction—typically 18 years old, though some regions impose higher thresholds. During account creation, you provide your full legal name, date of birth, email address, phone number, and government-issued ID number. We verify this information as part of our Know Your Customer (KYC) process, cross-checking against public records and payment-processor databases. Accounts created with false, incomplete, or fraudulent information are subject to immediate closure and permanent suspension. Minors who create accounts do so at risk of account termination and fund forfeiture. Some jurisdictions restrict participation by certain categories (e.g., government employees, individuals under legal guardianship); it is your obligation to disclose such restrictions if asked. By creating an account on hades, you certify that you meet all age and legal eligibility requirements of your jurisdiction and that all information you provide is accurate and truthful.

Local-law responsibility

Users of hades are solely responsible for verifying that their access to and use of our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not represent that our services are lawful in any user's location. The legal status of online gaming, live-dealer play, sports betting, and slot gaming varies significantly across countries and even within regions of the same country. Some territories prohibit all forms; others permit licensed operators only; still others impose specific taxes or reporting requirements. Before accessing hades, you must research and understand your local legal landscape. Failure to do so does not excuse you from legal liability. We are not responsible for any legal penalties, fines, or other consequences you may incur if you use hades in violation of your jurisdiction's law. By using hades, you accept full responsibility for verifying compliance with your local law and assume all legal risk associated with your participation. We may refuse service or close accounts that we believe are in violation of applicable law, and we may forfeit funds in such cases.

Data and privacy scope

During account registration, verification, and gameplay on hades, we collect personal and financial data including your name, date of birth, ID number, address, phone number, email, device identifiers, IP address, and payment information. We use this data for account verification (KYC), anti-money-laundering (AML) compliance, fraud prevention, and processing deposits and withdrawals. Your payment information (card numbers, bank account details, e-wallet credentials) is never stored on our hades servers; instead, we transmit it directly to our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) who handle transactions securely under their own protocols. We store other personal data on encrypted servers with restricted access. For complete details on how we collect, use, store, and protect your data, see our Privacy PolicyWe do not sell personal data to third parties for marketing purposes. We share data only with payment processors, regulators, and law-enforcement agencies as required by law. Data in transit is encrypted using TLS 1.2 or higher. If you have questions about your data or wish to request deletion, contact our support team via in-app chat or email.

Contact for legal inquiries

If you have legal, compliance, regulatory, or data-protection questions about hades, contact us through the following channels: (1) In-app live chat—available during business hours (09:00–18:00 UTC+7, Monday–Friday); (2) Support email—responses typically arrive within 24–48 business hours; (3) Legal inquiry form on our website (if available). Our support staff are fluent in English and Indonesian and can escalate your inquiry to our legal team if needed. For urgent legal matters, include "LEGAL INQUIRY" in your message to prioritize it. Response times may extend during holidays (Idul Adha, Idul Fitri, Imlek, Nyepi), peak tournament weeks (Piala AFF, Liga 1 finals), or for complex legal matters requiring detailed investigation. We make reasonable efforts to respond to all inquiries, but we do not guarantee resolution within any specific timeframe. All communications with our legal team are treated as confidential and are not shared with third parties except as required by law or court order. For complaints related to payment processing, you may also escalate to the relevant payment processor directly.